Actual experience of a friend:
This is one of my current rants--for so many reasons. I recently called a customer service center for student loans and never got an explanation of what was going on. I could not understand the *english* they were speaking (accent was horrible) and they could not understand me. I had the call escalated 3 times--and finally asked where they were. They were in Jamaica. When I asked to be transferred to headquarters in the US (after about 1:45 hours on the phone)--the person in Utica, NY took care of my problem in less than 5 minutes! Is is good customer service to get your customers so frustrated?
Then, my REAL issue with all of this is my own office--we are under scope--and I suppose will all loose our jobs so that someone in the Phillipines can do our jobs. Is it really cheaper when the people you are trying to help are totally frustrated?
Excellent example of the problem and some other effects we might not consider.
Gethsemani Homilies by Matthew Kelty, O.C.S.O.
3 comments:
Good point. I wasn't trying to be harsh just a little funny. I thought the title was pretty ironic. I will remove the comment.
I agree and I didn't take your comments as harsh. I have to admit though, there have been many times when Rush hasn't pulled any punches on being harsh about others.
I appreciate the challenge you made. Christians need question each other at times. If I had disagreed with you, I would have politely stated my case.
p.s. I was pretty happy about the fact you even noticed it. It has been up there for at least a week. I wondered if anyone would notice the unintentional joke of the book title.
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